Quality Control Directorate

Mission

 

Scientific approach

The approach of the Quality Control Directorate is based on substantiated scientific principles, as well as widely accepted practices, such as the Deming Cycle (P-D-C-A) and the logic of the ISO 9001 standard which are graphically explained below.

Short History

The internal regulations of the General Hospital Papageorgiou provide for the existance and operation of a Quality Control Directorate, which has its own hierarchical structure and is hierarchically equal to the other six services. When fully developed, the Quality Control Directorate may be structured into departments such as: 1. Document Management, Internal Inspection, Information Security 2. Management System Evaluation and User Satisfaction.

Since May 2003, the Directorate started its operation by hiring specialized staff, while a respective department currently operates within its framework, which is directly governed by the Hospital's General Directorate.

 

Mission & Objectives

The mission of this department is 'the introduction, the support and the coordination of quality management initiatives at the General Hospital Papageorgiou, similar to those found in modern health care organizations internationally'

More specifically, the objectives of the department are analyzed in the following paragraphs:

  1. the effective preparation of departments, clinics, laboratories and units for the implementation of Quality Management Systems (QSP), which may be ISO 9001 certified
  2. the support and guidance of certified departments in order to maintain the ISO 9001 quality certification through the continuous improvement of the implemented Quality Management Systems
  3. the coordination of satisfaction surveys of the users of health services at the level of the Hospital in its totality (in-patients or outpatients), as well as the support of fragmented opinion review initiatives of the data of groups of users.
  4. the settlement of the complaints of patients and the persons accompanying them in cooperation with the General Directorate and the Administrative Service
  5. the training of the staff according to the modern principles of the Total Quality Management
  6. the introduction of modern quality management tools through their adoption to the departments/clinics concerned

Indicative Projects

An indicative list of works that are already coordinated by the Quality Management Office or that are still in progress.

    1. Recording of administrative processes at the Out-patient Clinics Secretariat
    2. Drawing-up of a "Guide to Insurance Bodies" - Out-patient Clinics Secretariat
    3. Satisfaction survey of outpatients and in-patients
    4. Quality evaluation survey for the services of the Β' Neonatal Intensive Care Unit: the parents' opinion
    5. Design, implementation and continuous improvement of the QSP at the Nephrology Department – Certification according to ISO 9001
    6.   Design, implementation and continuous improvement of the QSP at the Emergency Department – Certification according to ISO 9001
    7. Design, implementation and continuous improvement of the QSP at the Radiodiagnostic Laboratory – Certification according to ISO 9001
    8. Design, implementation and continuous improvement of the QSP at the Medical Physics/Radiation Physics Department – Certification according to ISO 9001
    9. Design, implementation and continuous improvement of the QSP at the Oncology University Clinic – Certification according to ISO 9001

Staff

020020

Director

Mihailidou Liana

Staff

ALEXANDRI SEVASTI - ADMINISTRATIVE STAFF
ZIA KONSTANTINA - ADMINISTRATIVE STAFF